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Ervaren Product owner met een technische achtergrond

Beschikbaar

Ervaren Product owner

Bel direct: 020-2616003 of

Bel mij terug

 

Diversen

  • Beschikbaar: februari 2020
  • Locatie: Nederland

 

Introductie van de Freelander

 

  • I’m a Product Owner with a solid technical background (MSc Computer Science) and 12+ years of experience in digital product development and leading teams at both corporates and startups.
    Agile advocate, data driven and focused on customer experience and business value. Well-rounded, entrepreneurial, positive mindset, committed, good organizer and always eager to learn.
    I am a Scrum.org certified Product Owner (PSPO) and Scrum Master (PSM2).

 

Ervaring van de Freelander

 

Product owner Legal & Regulatory
  • DAZN is a streaming video company, bringing you live and on demand sports like Major League Baseball, F1, martial arts, American football, champions league, etc. It has an ‘all you can eat’ model with a fixed monthly fee, like Spotify and Netflix, and is scaling up fast.
    The load on customer service has a huge volatility, correlating with big sports events, making it very hard to staff properly.

    My team’s responsibility is to find solutions to that, one of which is an AI driven chat bot.
    The domain my team owns has 800k monthly active users and we steer on KPIs like propensity to contact, average handling time and customer satisfaction.

    I introduced customer- and data driven product management in this team, e.g. user testing, metrics dashboards, OKRs, A/B testing, and advocated this approach across the company.

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    Bel ons: 020-2616003