Ervaren Product owner met een technische achtergrond
Ervaren Product owner
Bel direct: 020-2616003 ofBel mij terug
- Beschikbaar: februari 2020
- Locatie: Nederland
Introductie van de Freelander
I’m a Product Owner with a solid technical background (MSc Computer Science) and 12+ years of experience in digital product development and leading teams at both corporates and startups.
Agile advocate, data driven and focused on customer experience and business value. Well-rounded, entrepreneurial, positive mindset, committed, good organizer and always eager to learn.
I am a Scrum.org certified Product Owner (PSPO) and Scrum Master (PSM2).
Ervaring van de Freelander
Product owner Legal & Regulatory
The load on customer service has a huge volatility, correlating with big sports events, making it very hard to staff properly.
My team’s responsibility is to find solutions to that, one of which is an AI driven chat bot.
The domain my team owns has 800k monthly active users and we steer on KPIs like propensity to contact, average handling time and customer satisfaction.
I introduced customer- and data driven product management in this team, e.g. user testing, metrics dashboards, OKRs, A/B testing, and advocated this approach across the company.